Conference - AdInsure CRM
Conference
Shine in the age of the customer:
How can an insurance company benefit from CRM

Join us at the event in Belgrade | 30.9.2015 | Radisson Blu | 9:00 - 13:00

Reserve a seat

About the conference

Insurance companies all over the world try to optimize internal resources, be compliant with regulations and deliver better customer experience for a customer who is more and more educated, demanding and digitalized. Choosing the right IT solution to support this pocesses is not an easy decision to make.

Bearing this in mind, Microsoft and Adacta will organize a half-day conference, where experts from the field will present how customer relationship management can help insurance companies to optimize resources, recognize new sales opportunities and deliver a better customer experience.

We invite CEO, Sales, Marketing and Customer service Directors and Managers, to join us. 

Tatjana Lukić

Regional Director, Microsoft Business Solutions

 

"The conference aims to present how insurance industry can benefit of application of a CRM solution. Attendees will see best practices and experiences of successful implementation of Microsoft Dynamics CRM in insurance companies in Serbia and the Region."

Who should attend

When & where

30th of September
2015 at 9:00

in Radisson Blu Hotel Belgrade
(free parking in the hotel)

The speakers

Veronika Tasić Vušurović, PwC

Management Consultant

Veronika Tasić Vušurović, PwC

Dedicated to assisting clients from financial industry to achieve top-line improvement and bottom-up restructuring. Very excited about any topics related to customers and how their experience helps business growth.
Dejan Blatnik, Adacta

Sales and Business Development Manager

Dejan Blatnik, Adacta

Business development manager with many years of experiences in financial industry, helping companies to use right business solution for their business.
Rok Zupančič, Adacta

CRM
Architect

Rok Zupančič, Adacta

CRM solution architect, helping companies to adopt CRM solution to their industry specific and business needs. Extensive industry knowledge and IT excellence, along with certification for developing and implementing Microsoft Dynamics CRM solution.
Marija Blagojević, AXA

Head of Marketing
and Distribution

Marija Blagojević, AXA

Head of Marketing and Distribution Network at Axa Osiguranje.

The programme

9:00 - 9:15
Welcome speech (Tatjana Lukić, Microsoft, Matjaž Fajfar and Ivan Đolić, Adacta)
9:15 - 9:45
Customers are your competitive advantage (Veronika Tasić Vušurović, PwC)
About the lecture

Supported by the insigts from PricewaterhouseCoopers, one of the Big Four Auditors in the world, attendes will hear why it is important to be a customer centric company and how some leading insurance companies in the region benefit from putting a customer into the center of their business.

Lecturer

Veronika Tasić Vušurović, PwC

Management Consultant

More about Veronika Tasić Vušurović >>

9:45 - 10:15
Who are the customers most interested in your product, where to find them and how to approach them (Dejan Blatnik, Adacta)
About the lecture

How can CRM increase marketing effectiveness, help you recognize the most effective channels of communication, connect with sales and customer service and optimize your resources. Attendees will see how can insurance companies benefit from web tracking, email marketing and nurture marketing.

Lecturer

Dejan Blatnik, Adacta

Sales and Business
Development Manager

More about Dejan Blatnik >>

10:15 - 10:45
Empower your sales team - boost your sales results (Dejan Blatnik, Adacta)
About the lecture

Sales representatives will see the sales module in action. 360 degree customer view, intelligent cross-seel and up-sell recommendations, monitoring sales performance and synchronizing sales activities. All this for a better sales performance.

Lecturer

Dejan Blatnik, Adacta

Sales and Business 
Development Manager

More about Dejan Blatnik >>

10:45 - 11:00
Coffee break
11:00 - 11:30
AdInsure.CRM Customer Care Module - benefits (Rok Zupančič, Adacta)
About the lecture

Customer service managers and directors will see how they can benefit from a single entry point for customers, what does it mean to have an omni channel support and how to automate routing rules based on case classification.

Lecturer

Rok Zupančič, Adacta

CRM Solution
Architect

More about Rok Zupančič>>

11:30 - 12:00
Case Study: Implementing AdInsure.CRM in AXA Osiguranje (Marija Blagojević, AXA Osiguranje)
 
About the lecture

What are key benefits of implementing CRM solution into an insurance company? How to choose the right solution, what to expect, how company has to adapt to become a customer centric company? All this form the eyes of an insurance company that already uses AdInsure.CRM solution.

Lecturer

Marija Blagojević, AXA

Head of Marketing and
Distribution Network

More about Marija Blagojević>>

12:00 - 13:00
Lunch and invidual consultations with Microsoft's and Adacta's representatives

Join the conference

30.9.2015 
We invite you to join us in Belgrade, Radisson Blu Hotel.

Reserve a seat